This knowledge base is currently in Early Access. Articles are still being added, and content may change rapidly and at any time without notice.
When is support available?
General support runs 8 AM–5 PM Mountain Time, and we aim to reply within 2 hours. For outages and server issues, on-call staff are available 24/7 and start work immediately. Every ticket goes to our in-house team, never an outsourced call center. Open a support ticket.
Is my VPS managed?
Yes. Every plan is fully managed. We handle the operating system, security patching, server hardening and monitoring. You manage your sites through the Enhance control panel.
What control panel do you use?
Every plan includes the Enhance control panel. It’s a modern, Rust-based panel for managing WordPress sites, email, DNS, databases, PHP versions and backups.
How long are backups kept?
Every site is backed up automatically every day, and each backup is kept for 30 days in offsite storage. You can restore whole sites, files, databases or mailboxes yourself, but nobody can delete them, not even a malicious script.
Will you migrate my existing websites?
Yes, for free. Our team moves your WordPress sites, databases and email to your new VPS. If you still have time left on a contract with your current host, we’ll also add that remaining time to the end of your Web7 term.
Can I host more than one website?
Yes. Every plan includes unlimited websites and email accounts, limited only by the resources of your VPS.
Do you offer shared hosting?
No, and we never will. Every Web7 plan is a virtual private server (VPS) with its own allocated CPU, RAM and NVMe storage. VDS and bare-metal servers are on the way.
Where are your servers located?
In a SOC 2 certified data center in Albuquerque, New Mexico. We own and manage the servers ourselves. We don’t white-label or resell anyone else’s infrastructure.
