Web7 Knowledge Base

How can we help?

Step-by-step guides for your Web7 VPS, the Enhance control panel, WordPress, Cloudflare and email. Written by the team that runs the servers.

Need a hand right now?

Support tickets go straight to our in-house team, 8 AM–5 PM Mountain Time, with a 2-hour response target. Outages are handled 24/7.

Open a ticket

Questions

Straight answers.

The things customers ask us most. Can't find what you're looking for? Talk to our team.

When is support available?

General support runs 8 AM–5 PM Mountain Time, and we aim to reply within 2 hours. For outages and server issues, on-call staff are available 24/7 and start work immediately. Every ticket goes to our in-house team, never an outsourced call center.

How long are backups kept?

Every site is backed up automatically every day, and each backup is kept for 30 days in offsite storage. You can restore whole sites, files, databases or mailboxes yourself, but nobody can delete them, not even a malicious script.

Will you migrate my existing websites?

Yes, for free. Our team moves your WordPress sites, databases and email to your new VPS. If you still have time left on a contract with your current host, we'll also add that remaining time to the end of your Web7 term.

Is my VPS managed?

Yes. Every plan is fully managed. We handle the operating system, security patching, server hardening and monitoring. You manage your sites through the Enhance control panel.

Can I host more than one website?

Yes. Every plan includes unlimited websites and email accounts, limited only by the resources of your VPS.

Switching hosts

We'll move your sites for you.

Free migration of your WordPress sites and email, done by our in-house team while your current site keeps running. Still under contract elsewhere? We'll credit the time you have left.